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Frequently Asked Questions
We stand behind the quality of our belts and offer a lifetime warranty to the original owner against structural issues, such as hardware detachment, or construction-related defects.
In the event of a warranty claim, repair labor and return shipping are covered. The cost of sending the belt to us is the customer’s responsibility.
Normal wear, including surface scratches, stretching, and natural leather changes from everyday use, is part of the material’s character and is not covered under warranty.
We offer a 30-day return policy on all items. We understand that situations can change. As each belt is custom-built and one of a kind, designs cannot be resold or reconfigured once production has begun. The process also involves detailed review, communication, and craftsmanship.
For this reason, returns that are not the result of a manufacturing error are subject to a 30% service and production fee. If a size adjustment is requested after production has begun, an additional 30% fee will also apply due to the labor and reconstruction involved.
We appreciate your understanding and encourage reaching out during the review stage to ensure everything feels right before final confirmation.
Absolutely! Every belt arrives in a premium, perfectly sized branded box designed for a refined and elegant presentation, making it gift-ready from the moment it arrives.
Your belt is shipped with priority delivery to help ensure it reaches you promptly and safely, usually arrives within 2 Days after reaching out to you!
Yes, we ship to most countries worldwide.
International shipping rates are calculated at checkout.
For orders shipped outside of the United States, BeltMaster.com is not responsible for any duties, taxes, VAT, GST, or brokerage fees imposed by the destination country. These charges are determined by local customs authorities and must be paid by the recipient before the shipment is released.
Because duty and tax regulations vary by country, we are unable to estimate these fees in advance. Import charges may be calculated based on factors such as product value, country of manufacture, intended use, trade agreements, and the product’s Harmonized System (HS) code.
In many regions, including the European Union, Singapore, Australia, New Zealand, and Canada, Value-Added Tax (VAT) or Goods and Services Tax (GST) may apply. These taxes are typically assessed on the total landed value of the shipment, which may include the cost of goods, shipping, insurance, and applicable duties.
For country-specific tax rates and policies, we recommend consulting your local customs authority or official government resources.